We want you to buy with confidence. Here we explain when you can return a product, how to do it and how we refund you. This policy does not replace the 1-year warranty against manufacturing defects on our ECUs.
If you change your mind
Because it is an online purchase, you have 8 business days from when you receive your order to return it without giving a reason, as established by Costa Rica's Consumer Protection Law (Law 7472). The product must come back uninstalled, never connected and with no signs of use, complete and in its original packaging.
Non-returnable products
Due to their nature, these products cannot be returned unless they have a manufacturing defect:
- ECUs that have already been installed or connected to the vehicle, or whose harness was cut or modified.
- Wire and sleeving cut to the length you ordered.
- Clothing that has been worn, washed or has no tags, and opened socks, stickers and air fresheners.
Damaged, wrong or defective product
If your order arrives damaged or isn't what you ordered, message us as soon as possible, ideally within the first 48 hours, with photos of the package and the product. We pay the return shipping and replace the product; if it's not available, we refund you. Manufacturing defects on ECUs are handled under the warranty.
Size exchanges
You can exchange a garment for another size within 8 days of delivery (15 days if it was shipped outside Costa Rica) if it is unused and tagged, subject to availability. It is an exchange for another size, not a refund. Shipping for the exchange is paid by you.
Cancelling an order
If we haven't shipped it yet, you can cancel your order and we refund 100% of what you paid.
How to return a product
- Message us on WhatsApp at +506 8749-8077 or email info@speedtechcr.com with your order number (ST-…) and the reason.
- We confirm whether it applies and tell you how and where to send it.
- We inspect the product when we receive it.
- We refund your money.
Refunds
- We refund what you paid within 8 calendar days of receiving the product (or of accepting the cancellation, if it hadn't shipped yet).
- Refunds go back through the same payment method: to the same card (your bank may take a few days to show it), to the same SINPE Móvil number for the same amount in colones, or by bank transfer or PayPal.
- If you change your mind, return shipping is paid by you. If the mistake or damage was ours, we pay for it.
- On international shipments, customs duties and carrier charges in the destination country are not refundable by SpeedTech.